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Terms and Conditions

1. Introduction

Welcome to Menna. Menna is a digital personal finance assistant designed for sole traders and small business owners. We help our users track cash flow, monitor expenses and manage their credit score, while also providing a marketplace to search for offers on loans and other financial products.

When you use any of our products or services, you enter into a legal agreement (the “Agreement”) with us. These terms and conditions (“Terms”) explain our responsibilities and yours, and how you can use our products and services. These Terms are not an exhaustive list of all of your, or our, rights or responsibilities. There may also be additional terms under general law. If you want more information about your consumer rights, contact a consumer advice organisation, such as the Citizens’ Advice Bureau.

These Terms set out your Agreement with us in relation to the use of our website, apps and services. They do not create any relationship or Agreement between you and any other person (including our affiliates and third party service providers).

For more information on how we collect and use your personal data, please take a look at our Privacy Policy.

2. Who We Are

Menna Ltd is incorporated in England and Wales with registered number 15078639 whose registered office is at Menna Ltd, Spark, Maindy Road, Cardiff, Wales, CF24 4HQ.

Menna Ltd is an appointed representative of Creative Finance Corp LTD which is authorised and regulated by the Financial Conduct Authority under reference FRN 702435.

You can check our registration on the Financial Services Register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (freephone) or 0300 500 8082 or by emailing  [email protected].

To contact us, please email [email protected]

3. Our Services

Menna provides a personal and business finance information management service that allows you to consolidate and track your financial information and search for financial products (the “Services”). 

Menna provides information for educational and guidance purposes only and does not offer financial advice. For assistance with financial challenges like managing debt, you can access free advice from trusted providers.

Credit Information Services

We provide tools to access and understand your credit score, to do this we source both your personal and business credit report and credit score from Credit Reference Agencies (CRAs) as your authorised representative. This service includes credit monitoring, advice on improving your credit score, and tailored financial product suggestions.

    • Data Access and Authorisation: We retrieve your credit information monthly via soft credit searches, which do not affect your credit score or visibility to lenders. By using our services, you authorise us to collect and process this data on your behalf. Opting out of soft searches is possible but limits access to tailored product offers.
    • Identity Verification and Usage: To access your personal credit report, you must pass identity authentication for security reasons. If unsuccessful, we may assist but are not obligated to explain the reason for failure. Monthly updates to your credit information are available as long as you remain an active user, defined as logging in within 12 months.
  • Analysis and Recommendations: We analyse your credit data and, where applicable, that of your financial associates, to provide insights into your credit position. This information is used to identify and present suitable financial products, though we do not offer financial advice. Offers are based on your profile and the merits of each product, but decisions on applying are entirely yours.
  • Third-Party Providers: We collaborate with CRAs, lenders, banks and other financial service providers (“Partners”) to deliver tailored recommendations. By default, your information is shared with these Partners under strict privacy controls. You may opt out at any time, but this limits access to tailored insights and offers.
  • Applications and Lender Decisions: If you choose to apply for a product, lenders will perform their own assessments, often through a hard credit search, which may temporarily affect your credit score. We encourage you to review all terms and conditions carefully and seek professional advice where necessary.

The credit history and insights we share aim to inform and educate you. However, businesses conducting credit searches rely on various sources and apply their own criteria when making decisions.

A good credit score or report does not guarantee acceptance by lenders or financial service providers. Each lender uses its own criteria, which may include factors like your ability to repay under potential future circumstances, such as changes in your financial situation or market conditions.

Open Banking Services

Our Open Banking Services are designed to give you a clearer understanding of your business finances and help you to improve your cashflow as well as identify credit and financial products that suit your needs. Our Services combine data from your bank accounts with your credit report to help assess cash flow, spending patterns and financial health and provide detailed financial insights.

  • Consent and Security: To access these services, you must register for a Menna account and provide consent to connect your accounts with your bank(s), building society(ies) and card provider(s) (“Account Providers”). Consent is valid for 90 days and must be renewed to continue using the service. Secure authentication ensures the protection of your data, which is processed in line with our Privacy Policy.
  • Usage and Revenue: The service is free to you, and we may earn revenue by sharing anonymized insights or providing data to the Partners you engage with. Your data is used solely to deliver the Open Banking Services and match you with tailored financial products.
  • Data Accuracy: We rely on data from your Account Providers and do not verify its accuracy. If you notice inaccuracies, contact your Account Provider or notify us directly.
  • Termination: You can cancel your Open Banking access anytime through your account or by revoking permissions with your bank but this may limit the functionality of our services. We may suspend services for security risks, policy violations, or if your Menna account is terminated.

Financial Products

We act as a credit broker, not a lender, to provide financial product offers through our marketplace. Our offers come from a panel of selected lending partners, which may not represent the entire market.

  • We cannot guarantee that specific products or offers will be available to you or that you’ll meet the eligibility criteria for any displayed offers. Choosing to apply for a product or service is entirely your decision, and we will never submit an application on your behalf without your explicit consent.
  • We earn commission when you are approved for a product, but this does not affect the offers we present to you or how offers are ranked. 
  • To provide personalised offers, we may share your personal data with our Partners for eligibility checks or offer generation. More details about how we handle your data are outlined in our Privacy Statement.

Please note: While we strive for accurate and timely insights, all information is provided “as is” and is not guaranteed to be error-free.

4. Your Eligibility

To access our Services, you must register for a Menna Account via our website or app. You must be 18 or older, a resident of the UK, Channel Islands, or Isle of Man, and agree to provide accurate personal information, keeping it up to date.

We’ll verify your identity, conduct fraud prevention checks, and match your details with credit reference agency (CRA) records to access your credit information. If this process fails, we may not be able to offer you all our Services or may need to close your account. For security reasons, we might not disclose why the process was unsuccessful.

If your details can’t match a credit report, we’ll guide you on building your credit history for future access. Periodic checks with the CRA may be performed to confirm your eligibility for the Services.

5. Your Responsibilities

By using our Services, you agree to:

  • Agree to these Terms and comply with applicable laws.
  • Provide accurate, complete and current information.
  • Use our Services for personal or business purposes only, as applicable.
  • Access our Services on your own behalf and not for someone else.
  • Not misuse our website or attempt to access unauthorised areas.
  • Ensure that any content you submit to us is provided in accordance with our procedures and is not illegal, obscene, abusive, threatening or defamatory.
  • Keep your login details confidential and not share with anyone. 

If you are a business user, you agree to indemnify, defend and hold us and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of our Services the violation of these Terms by you, or the infringement by you of any intellectual property or other right of any other person or entity.

6. Limitation Of Our Liability 

You agree that your use of our Services, and any related content or products, is at your own risk. The Services are provided “as is” and “as available,” without guarantees of any kind.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any responsibilities under the Financial Services and Markets Act 2000 or other applicable laws.

Subject to the above, we and our Partners exclude all implied conditions, warranties, or other terms relating to our website, apps, and Services. To the extent permitted by law, we are not liable for losses or damages resulting from:

  • The use, inability to use, or unavailability of our website, apps, or services, including reliance on content.
  • Unauthorised access to or alteration of your data or transmissions.
  • Inaccurate or incomplete information accessed via our platform or services.

We are only responsible for foreseeable loss or damage caused by our breach of these Terms or negligence. Loss is foreseeable if it was an obvious outcome or was considered by both parties when agreeing to these Terms.

Our Services may include links to external websites or services provided by third parties. These are provided for your convenience, and we do not endorse or accept liability for their content or services, including any agreements or issues arising from their use. It is your responsibility to seek independent advice or ensure suitability before applying for or purchasing such products.

Any indications of success or savings presented are for informational purposes only and not guarantees. We are not liable for eligibility or success in obtaining advertised products.

While we use virus protection measures, downloads from our website or apps are at your own risk. We accept no liability for damage caused by malware or similar threats. Protecting your devices with antivirus software and firewalls is your responsibility. For issues arising from our failure to exercise reasonable care in providing digital content, statutory rights may entitle you to repairs or compensation.

Any advice or information provided, whether written or verbal, does not constitute a warranty unless explicitly stated in these Terms.

7. Duration of this Agreement

This Agreement begins when you register for a Menna Account and remains active until you or we decide to end it.

You have the legal right to cancel within 14 days of opening your account. You may also terminate the Agreement at any time by closing your account via the app or by contacting [email protected].

We may suspend services or end the Agreement with reasonable notice, or immediately if:

  • You misuse the Services or act abusively towards staff.
  • Fraud is reasonably suspected in connection with your account.
  • Requested information hasn’t been provided.
  • You no longer meet eligibility criteria, such as UK residency.
  • The Services are no longer being actively used.

If the Agreement ends, we’ll close your account. We may retain your personal data for a period after termination, as outlined in our Privacy Policy.

8. How We Are Paid

Our core services, included in the Essential plan, are provided free of charge. These services include Credit Score, Affordability Score and our Loans Marketplace

We receive commission payments from our lending partners when you successfully apply for and are approved for a financial product through our platform. These commissions allow us to keep our core services free for you.

The commission we earn does not influence the offers we present, ensuring that the information and options provided are impartial and relevant to your needs.

9. Data Protection and Privacy

We process your personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

10. Intellectual Property

All materials, including but not limited to text, images, data, trademarks and computer code provided through our Services (“Content”), along with associated intellectual property rights, belong to Menna Limited or our Partners.

You may use the Content solely within our Services and make reasonable copies of information or reports for personal use. However, you must not:

  • Copy, modify, sell, reproduce, distribute, or republish the Content.
  • Display, post, create derivative works, or mirror the Content.
  • Reverse engineer or decompile our Services or underlying technology.

These restrictions ensure proper use of our intellectual property and that of our Partners. 

11. Service Availability

We strive to keep our website and Services accessible at all times. However, we cannot guarantee uninterrupted access due to maintenance, technical issues or other factors beyond our control. We aim to schedule during periods of low usage, though this may not always be possible.

We may suspend the Services or your access if we detect or anticipate a security issue, or if your use is, or could be, harmful to us, our members, Partners or others.

12. Complaints Procedure

If you have a complaint about our services, please contact us at [email protected]. We will handle your complaint in line with FCA requirements and aim to resolve it promptly. If you are not satisfied, you may escalate your complaint to the Financial Ombudsman Service.

13. Changes to These Terms

We may change these Terms from time to time, for example to comply with legal requirements or make technical adjustments, so please check them each time you wish to use our Services. We will post any changes on menna.ai and will try to give you reasonable notice of any major changes.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

For queries regarding these Terms, please contact:

  • Email: [email protected]
  • Postal Address: Menna Ltd, Spark, Maindy Road, Cardiff, CF24 4HQ.